Privacy Policy

1. Introduction and Scope:

Carevantix ("Company," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected through our website carevantix.com (the "Website") and related artificial intelligence customer support services (the "Services"). This Privacy Policy sets forth our practices regarding the collection, use, and disclosure of information that you may provide to us or that we may collect in the course of your use of the Website and Services.

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these practices, please do not use our Website or Services.

2. Information We Collect:
2.1 Automatically Collected Information:

We collect certain information automatically when you visit our Website through the following third-party analytics services:

Google Analytics: We utilize Google Analytics to collect website usage data, including but not limited to page views, session duration, traffic sources, device and browser information, and approximate geographic location. This data is collected in accordance with Google's privacy practices and is used solely for website performance analysis and improvement.

Hotjar Analytics: We employ Hotjar to collect user interaction data, including mouse movements, clicks, scrolling behavior, and session recordings. All recordings are anonymized and used exclusively for user experience optimization purposes.

Google Tag Manager: We use Google Tag Manager to manage website tags and collect event tracking data to better understand user engagement patterns and conversion metrics.

The automatically collected information does not include any personally identifiable information that would allow us to identify you individually without additional information.

2.2 Information You Provide Voluntarily:

We may collect personal information that you voluntarily provide to us when you:

-> Submit inquiries through our "Request trial" or contact forms

-> Email us directly at [email protected]

-> Engage with our customer support

-> Subscribe to newsletters or marketing communications

Such information may include:

-> Full name

-> Email address

-> Company name and position

-> Phone number

-> Business requirements and inquiries

->Any other information you choose to provide

2.3 Customer Service Data:

For clients utilizing our AI customer support Services, we may collect and process:

-> Service configuration and integration data

-> Performance metrics and usage statistics

-> Support interaction logs necessary for service delivery

-> Technical data required for system optimization

3. Legal Basis for Processing:

Our processing of your personal information is based on the following legal grounds:

-> Legitimate interests in operating and improving our Website and Services

-> Contractual necessity for providing requested services

-> Consent where explicitly provided by you

-> Legal obligations where required by applicable law

4. Use of Information:

We process the collected information for the following purposes:

4.1 Website Operation and Improvement:

-> Analyzing website performance and user engagement

-> Identifying and resolving technical issues

-> Enhancing user experience and interface design

-> Optimizing content and navigation structure

4.2 Business Communications:

-> Responding to inquiries and providing customer support

-> Processing service requests and demonstrations

-> Delivering relevant information about our Services

-> Maintaining customer relationships

4.3 Service Delivery:

-> Providing and maintaining our AI customer support Services

-> Monitoring service performance and reliability

-> Customizing Services to meet client requirements

-> Ensuring system security and integrity

4.4 Legal and Administrative Purposes:

-> Complying with legal and regulatory requirements

-> Protecting against fraud and unauthorized access

-> Enforcing our Terms of Service

-> Defending our legal rights and interests

5. Information Sharing and Disclosure:

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your information in the following circumstances:

5.1 Service Providers:

We may engage trusted third-party service providers to assist us in website operations, analytics, communications, and service delivery. These providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality.

5.2 Legal Requirements:

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to:

-> Comply with legal processes or government requests

-> Protect and defend our rights or property

-> Investigate potential violations of our Terms of Service

-> Protect the personal safety of users or the public

5.3 Business Transactions:

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of such transaction, subject to equivalent privacy protections.

6. Data Security:

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

-> Data encryption in transit and at rest

-> Access controls and authentication procedures

-> Regular security audits and vulnerability assessments

-> Employee training on data protection practices

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee

absolute security of your information.

7. Data Retention:

We retain personal information for the periods necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Website analytics data: Retained according to the default settings of our analytics providers (Google Analytics: 26 months; Hotjar: 12 months)

Contact and inquiry information: Retained for the duration necessary to respond to inquiries and maintain business records

Customer service data: Retained for the duration of the service relationship plus applicable legal retention requirements

8. Your Rights:

Subject to applicable law, you may have the following rights regarding your personal information:

8.1 Access and Portability:

You may request access to the personal information we hold about you and, where technically feasible, receive a copy of such information in a portable format.

8.2 Correction and Updating:

You may request correction of inaccurate personal information or updates to your contact preferences.

8.3 Deletion:

You may request deletion of your personal information, subject to our legitimate business needs and legal obligations.

8.4 Objection and Restriction:

You may object to certain processing activities or request restriction of processing of your personal information.

To exercise these rights, please contact us using the information provided in Section 12 below. We will respond to your request within the timeframes required by applicable law.

9. Cookies and Tracking Technologies:

Our Website uses cookies and similar tracking technologies to enhance functionality and collect analytics data. We use the following types of cookies:

9.1 Strictly Necessary Cookies:

Essential for basic website functionality and cannot be disabled without affecting site operation.

9.2 Analytics Cookies:

Used to collect information about website usage patterns for performance optimization and user experience improvement.

You may manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

10. International Data Transfers:

Our primary operations are located in Ukraine. If you are accessing our Website or Services from outside Ukraine, please be aware that your information may be transferred to, stored, and processed in where our service providers operate. Such transfers are conducted in accordance with applicable data protection laws.

11. Children's Privacy:

Our Website and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.

12. Updates to This Privacy Policy:

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. Material changes will be communicated through:

-> Prominent notice on our Website

-> Email notification to registered users (where applicable)

-> Updated "Last Updated" date at the top of this Policy

-> Your continued use of our Website or Services after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Information:

Email: [email protected]
Location: California, US

14. Governing Law:

This Privacy Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of US, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California, US for the resolution of any disputes arising from or relating to this Privacy Policy.